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Before returning an item to McDonald Ceilings please read our returns policy,
clearly stated below.
Return within 7 days of delivery date:
You have the right to cancel the contract relating to your order at any time
up to the end of seven working days after you receive the goods. To exercise
your right of cancellation, you must give written notice to McDonald Ceilings by
email giving details of the goods ordered and date received. Notification by
phone is not acceptable. If you exercise your right of cancellation after the
goods have been delivered to you, you will be responsible for returning the
goods to McDonald Ceilings at your own cost. All returned items must be in the
original packaging and sent to us within seven days from receipt. Returned goods
must be still sealed, unopened and in perfect condition. Goods that do not
comply with this may not be returned. The Buyer agrees to pay a restocking
charge equivalent to 20% of the order.
Our Returns procedure involves customers receiving a Returns Authorisation
number before sending the item back. Without this RA number you will not be able
to return any item. If you do so, the return will not be dealt with. So please
contact us first. If the return is agreed by us then you will need to put the RA
number (that we will give you) clearly marked on the outside of the parcel and
on a note inside the parcel. This helps us deal with returns more effectively
and efficiently.
You are advised to package the product adequately as we cannot accept
liability for any damage incurred during delivery back to McDonald Ceilings. Any
damages and/or breakages caused in transit, while the product is being returned
to us, may invalidate the return policy.
Sale or Return We do not supply goods on Sale or Return
under any circumstance.
Please note: You do not have the right to cancel the
contract under the Distance Selling Act if you are not a consumer i.e. a
company, partnership, sole trader or any other commercial body or registered
charity.
Our Contact Details:
McDonald Ceilings
Unit 17, Failsworth Industrial Estate
Morton Street,
Failsworth
Manchester
M35 0BN
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